DataPro Solutions has extensive experience in running customer satisfaction surveys. We are experienced in developing a consistent method of gathering, analysing and reporting on data that allows organisations to benchmark their results against their own KPIs and against other organisations where appropriate.
We work with our clients to develop the most appropriate questions depending on their objectives. Questions include ratings of factors such as appointment booking, the experience with medical staff and can be segmented by doctors and nurses, general attitude of staff, meals etc. and an overall rating.
We specialise in tailoring reports to clients’ objectives, and this generally includes:
Clients of DataPro Solutions use their feedback reports to drive their business strategies, helping them to identify the priority areas to focus time and funding on in order to get the most improvements. To find out more call Glenn Seymour on 03 376 4525 or email glenn@datapro.co.nz